Executive Leadership Development Program

The Masterskills: Conflict Resolution

The Masterskills: Conflict Resolution

Do you have a hard time managing conflict? You may ask yourself: “Why is addressing conflict so difficult?”

Managing conflict is important for every organization, no matter the size. If left unchecked or unresolved, it can lead to a loss in production, absenteeism, attrition, and even lawsuits.

This Masterskills program is aimed at advancing crucial conflict management skills, including dealing with frustration and anger. It will teach participants a conflict resolution process that they can use and modify to resolve conflict and disputes. Participants will also be provided with a set of skills in solution building and finding common ground.

What we'll be Covering.

  • Understand what conflict is, what it means and why it happens;
  • Learn the 7-step conflict resolution process;
  • Explore the main styles of conflict resolution;
  • Learn to be flexible and adapt your style to different types of conflict, including ways to deal with anger;
  • Explore ways to communicate and approach problems in a healthy and productive manner

What you'll be Taking Away.

  • Understanding how values and beliefs impact conflict
  • How to remain objective and calm during conflict
  • Increased leader confidence in managing conflict
  • Communicating with confidence and integrity

Topics to look forward to:

Lead Beyond Conflict?

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"Monique, I am not sure how to explain it but you have a way of opening my eyes and make me see things differently, you can read me like an open book and this is very scary to me but at the same time so helpful and exciting. From our first meeting, you really made me think about where I wanted to go as a leader, structuring my goals, giving me confidence, tools, asking the right questions and challenging me to think in a way I never had before. This helped me focus on the things that really mattered to me and how I could achieve them, this was a game changer! Lightbulb moment! Success! If it was not for you I would not be as good of a leader as I am today. Thank You, for believing in me."

Sylvie Miller

Customer Service Manager

“Monique exceeded our expectations, the interaction she had with the group was impressive.  It didn’t feel like we were over 100 people attending an HR Forum. The workshop was “The Link between Conflict and Personality Types”, she captured everyone’s attention by using humor and hands on approach, I was impressed with Monique and I would recommend her to anyone.  We received nothing but great feedback from our participants.”

Kim Chamberlain

Labor Force Development Officer, Enterprise Chaleur.

Comment from participant: Stress management workshop:  "Definitely recommend the session to colleagues because of the facilitator’s (Monique) wisdom, creativity and approach."

Participant C.