Do you have a hard time managing conflict? You may ask yourself: “Why is addressing conflict so difficult?”
Managing conflict is important for every organization, no matter the size. If left unchecked or unresolved, it can lead to a loss in production, absenteeism, attrition, and even lawsuits.
This Masterskills program is aimed at advancing crucial conflict management skills, including dealing with frustration and anger. It will teach participants a conflict resolution process that they can use and modify to resolve conflict and disputes. Participants will also be provided with a set of skills in solution building and finding common ground.